If something's gone wrong
Complaints & grievance
We'd rather hear it from you directly than not at all. Where you raise a concern depends on what it's about.
[Accommodation icon]
About your accommodation or stay
Anything to do with your accommodation, physiotherapy scheduling, Ayurveda programme, or how SOS Med Stays handled your booking — raise it with us directly using the form below. We aim to acknowledge every complaint within [X business days].
[Medical icon]
About your medical treatment
Any concern about your diagnosis, surgery, or clinical care is a matter for Aster Medcity, not SOS Med Stays — we have no clinical role and can't investigate treatment decisions. [Aster Medcity's own patient grievance contact to be added here.]